Lesson 4
4. Create Schedule and child Schedule
To create a schedule and child schedule in ServiceNow, navigate to System Definition > Schedules. Click “New” to create a new schedule. Define the schedule’s name, time zone, and whether it should be active. Child schedules are created by navigating to a parent schedule’s related list and clicking “New” within the “Child Schedules” related list. You can then define the child schedule’s name, type (e.g., excluded, included), and specific time entries.
Creating a Schedule:
- Navigate to Schedules: Go to System Definition > Schedules.
- Create a New Schedule: Click the “New” button.
- Name: Enter a descriptive name for your schedule (e.g., “Standard Business Hours”).
- Active: Select the “Active” checkbox to activate the schedule. If not selected, the schedule will not be used.
- Time Zone: Select the appropriate time zone for the schedule. If “Floating” is selected, the time zone is relative to the user accessing the schedule.
- Parent (optional): If this schedule is a child schedule, select the parent schedule.
- Description (optional): Add a brief description to explain the purpose of the schedule.
- Submit: Click “Submit” to save the schedule.
Creating a Child Schedule:
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1. Navigate to the Parent Schedule:Go to the schedule that will be the parent of your new schedule (e.g., “Standard Business Hours”).
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2. Navigate to Child Schedules:In the related lists at the bottom of the form, find and click on “Child Schedules”.
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3. Create a New Child Schedule:Click “New” within the “Child Schedules” related list.
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4. Name:Enter a descriptive name for the child schedule (e.g., “Holiday Schedule”).
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5. Type:Select the appropriate type for the child schedule (e.g., “Excluded” to define a holiday).
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6. Show as:Select how the child schedule should be displayed (e.g., “Free” for holidays).
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7. Schedule Entries:Create the specific time entries for the child schedule, defining the dates and times when it applies.
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8. Submit:Click “Submit” to save the child schedule.
Example:
Let’s say you want to create a schedule for standard business hours (Monday to Friday, 9 AM to 5 PM) and then create a child schedule to exclude a specific holiday (e.g., July 24th, 2025).
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Parent Schedule (Standard Business Hours):
- Name: “Standard Business Hours”
- Schedule Entries: Define entries for each weekday (Monday-Friday) from 9 AM to 5 PM.
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Child Schedule (Holiday – July 24th, 2025):
- Name: “July 24th Holiday”
- Type: Excluded
- Show as: Free
- Schedule Entry: Add an entry for July 24th, 2025, covering the entire day.
This setup ensures that the holiday is excluded from the overall schedule, and you can easily reuse the holiday schedule for other parent schedules.