Lesson 1

 Workflow editor and workflow scripts

• Purpose:

  The workflow editor provides a graphical interface for defining the sequence of steps, transitions, and conditions within a workflow. 
• Functionality:

  It allows users to visually create, edit, and manage the overall structure of a workflow, including defining when and how tasks are triggered, how they relate to each other, and what happens when a task is completed or an error occurs. 
• Examples:

  Workflow editors are used in various systems like ServiceNow, Jira, and Cisco ANA to manage processes such as incident management, change management, and service provisioning. 

• Purpose:

  Workflow scripts are used to automate specific actions or logic within a workflow, often involving data manipulation, system interactions, or communication with external systems.
• Functionality:

  They can be used to update custom fields, create records, send notifications, or perform other actions that require programmatic control.
• Examples:

  Workflow scripts might be used to create a new user after a specific task is completed, update the status of a case, or trigger a notification to a user. 

• Workflow scripts are often embedded within or referenced by the workflow editor’s actions or transitions.
• The workflow editor provides the overall structure, while the scripts provide the underlying automation logic.