ServiceNow 2 days workshop- Trident Academy of Technology

Execution Plan:-

Day 1:

Introduction to ServiceNow:

Create Instance, Number of instance required, Applications , Modules, Users, Types of Users.

ITSM Fundamentals:

This workshop provides a foundational understanding of ServiceNow’s IT Service Management capabilities, including incident, problem, and change management. 

Workflow Automation: 

Using ServiceNow workflows to automate tasks and processes.

Day 2:

       ServiceNow Learning:

ServiceNow offers various instructor-led and self-paced online courses, including some 2-day workshops, through its Now Learning platform.

ServiceNow Community:

The ServiceNow Community hosts various events and workshops, including some 2-day sessions on specific topics.

Hands-on Experience:

Workshops often include lab activities and exercises that allow participants to work with the ServiceNow platform directly.