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Incident Management restores normal service operation while
minimizing impact to business operations and maintaining quality.

OBJECTIVES
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Identify and eliminate the root causes of incidents
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Prevent recurrence of known errors and issues
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Minimize the impact of unavoidable incidents
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Support proactive service improvement through data analysis

A change is the addition, modification, or removal of
anything that could have an impact on an IT service.
Change management is the process of controlling
the lifecycle of all changes, facilitating beneficial
changes to be made with minimum disruption to IT
services.

In ServiceNow, the Service Catalog is a self
service portal where users can browse and
request various services and products offered by
an organization. It acts as a user friendly interface
for end users to access IT and business services,
similar to an online shopping experience, and
streamlines the process of ordering and fulfilling
these services.

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It’s an online platform created by ServiceNow
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Allows users to ask questions, share knowledge, and solve problems
•
Connects ServiceNow professionals, developers, and learners from around
the world

ServiceNow University is the official learning platform provided
by ServiceNow for individuals who want to learn how to use the
ServiceNow platform. Whether you're a beginner or a
professional, this portal offers structured, certified learning
paths.

• Also called: Now Learning
• Provided directly by ServiceNow Corporation
• Offers both Free & Paid courses

REST Integration in ServiceNow
Two different applications communicate with each other and share data called integration

The idea for developing the Premium Service Management System originated from observing real-time challenges in managing recurring premium services within IT service management systems like ServiceNow.
Many organizations handle service renewals and expense tracking manually, which leads to:
Missed billing cycles
Lack of transparency in service charges
No automated notifications to users
This inspired us to create a solution that could automate recurring charges, track active/deactivated services, and notify users instantly — all within the ServiceNow platform.

ServiceNow makes the world work better for everyone
Servicenow is a IT Service Management tool designed
as per ITIL guidelines.
•
This is a cloud platform with one user interface and
one data model.
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The main vision of servicenow is build a cloud based
platform that would enable regular people to create a
meaningful application to route work through
enterprises.

Innovative ServiceNow Technology Solutions For Business
SysNow software is designing, developing, implementing, and maintaining ServiceNow applications and platforms, including but not limited to Software as a Service, Platform as a Service, and Infrastructure as a Service.