Lesson 1
1. Pages
In ServiceNow Service Portal, a Page is a container that organizes widgets, layouts, and content to create a functional portal interface for end-users. Pages are the building blocks of the portal.
Here’s a more detailed breakdown:
- Pages are the foundational building blocks of a Service Portal: They define the layout and structure of the portal’s user interface.
- Pages consist of containers, rows, and columns: These elements control how content is arranged and displayed on the page.
- Widgets are placed within the page structure: Widgets provide the specific functionality and content, such as displaying knowledge base articles, submitting requests, or interacting with a virtual agent.
- Pages can be reused across multiple portals: This promotes consistency and efficiency in development.
- Service Portal pages are stored in the
sp_pagetable: This table acts as a central repository for all portal pages. - Creating or customizing pages is done through the Service Portal Designer: This tool allows developers to visually design the layout and functionality of pages by adding and configuring widgets.
- Pages can be linked to menus and navigation modules: This makes them accessible to users within the portal.