Lesson 1
3. Demo
Service Portal 3, in the context of ServiceNow, likely refers to the third section of a Service Portal basics tutorial or a specific video in a series that covers customizing out-of-the-box widgets. The Service Portal is a user interface that provides a streamlined and customizable experience for accessing ServiceNow services. It allows for the creation of tailored portals with pages, widgets, and other elements to meet specific business needs.
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Customization of Out-of-the-Box Widgets:
Out-of-the-Box (OOTB) Widgets are pre-built widgets provided by ServiceNow to accelerate portal development. Customizing these widgets allows you to tailor functionality, appearance, and behavior without building from scratch.
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Widget Instance Options:
The demo may demonstrate how to pass instance options to widgets, either through HTML when embedding or through the
$sp.getWidgetfunction on the server-side. -
Page Design:
The demo could showcase how to use the Service Portal Designer to arrange layouts, columns, and widgets to create custom portal pages.
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Portal Configuration:
The demo might touch on configuring the overall portal, including settings like announcements, themes, and page route mappings.
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Search Functionality:
The demo could demonstrate how to add search sources from catalogs or knowledge bases to the portal.
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Widget Editor:
The demo may show how to use the widget editor to customize the look and behavior of widgets.
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Accessibility:
The demo might show how enabling accessibility features can improve the user experience in the portal.
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Language Picker:
The demo might demonstrate how to add a language picker to the portal.