Lesson 1
Create a group
To create a group in ServiceNow, navigate to User Administration > Groups and click New. Fill in the group details like the name and description, then save the record. After saving, you can add members and assign roles to the group based on your needs. According to ServiceNow documentation.
Here’s a more detailed breakdown:
- Navigate to Groups:
- Open the ServiceNow application.
- Use the filter navigator and type “groups”.
- Under “User Administration”, select “Groups”.
- Create a New Group:
- Click on the “New” button.
- Click on the “New” button.
- Fill in Group Details:
- Name: Enter a descriptive name for the group. According to a ServiceNow tutorial.
- Description: (Optional) Add a brief explanation of the group’s purpose.
- Other fields: Depending on your needs, you might fill in other fields like manager or group email.
- Name: Enter a descriptive name for the group. According to a ServiceNow tutorial.
- Save the Group:
- Click the “Submit” or “Save” button.
- Click the “Submit” or “Save” button.
- Add Members:
- After saving, you’ll be on the group record.
- Click “Edit” in the related list for “Group Members”.
- Add users to the group by selecting them from the available users.
- Click “Save” to finalize the changes.
- Assign Roles:
- If needed, you can assign roles to the group to grant specific permissions.
- In the “Roles” related list, click “Edit” and add the desired roles.
- Save the group to apply the role assignments.
- If needed, you can assign roles to the group to grant specific permissions.